Refund policy

Order Cancellation

You may cancel your order within 24 hours of purchase. After this period, your order will be processed and can no longer be canceled, as processing and/or production may already have started.

If you still wish to cancel your order after this timeframe, you will need to wait until the package has been delivered and then submit a return request.

For selected custom-made style items or selected print-style items, cancellations may no longer be possible once production has started.

Once an order has been dispatched, cancellations are no longer possible.

We want you to love what you ordered. If something isn't right, we're here to make it right.

Returns — We accept returns within 30 days of delivery. Items must be unworn, unused, with tags attached, and in original packaging. Email us at support@lapinluxuries.com with your order number to initiate a return. Ship returns to: 121 Intrepid Lane, Syracuse NY 13205.

Damaged or Incorrect Items — Inspect your order upon arrival. Contact us immediately at support@lapinluxuries.com if anything arrives damaged, defective, or incorrect.

Non-Returnable Items — Personal care and beauty products, custom or personalized orders, sale items, and gift cards are final sale.

Exchanges — Return the original item and place a new order once your return is accepted.

Refunds — Approved refunds are processed to your original payment method within 7 business days.